Casino / Mobile
This page sets out the legal framework that governs your use of fb99bd, including account access conditions, transaction records, and the rights available to you under our policy. Access and eligibility depend on your local law and the eligible regions we serve.
The terms published here apply to every account registered on fb99bd and govern the relationship between you and our platform for as long as your account remains active. Access to our services — including the lobby, your transaction records, and wallet-linked payment options like bKash, Nagad, and Rocket — is conditional on your agreement to these terms at the point of registration and each time you sign in. Where your local law in Bangladesh permits access to online gaming and transaction services, these terms operate within that legal boundary. We do not override or substitute for any obligation placed on you by your local jurisdiction. If local law or regional eligibility rules change, access to specific features may be restricted or modified without prior notice from us beyond what is legally required. Your payment context matters here: when you fund your account through bKash, Nagad, or Rocket, the transaction record created in your account is subject to our retention and audit obligations as described in this policy. We keep those records to resolve disputes, respond to account queries, and meet any reporting requirements that apply in eligible regions. Read each section that follows to understand what falls inside and outside this policy's scope.
Not every aspect of your experience on fb99bd falls under the same policy rule. Understanding the scope helps you know where to direct a question or a dispute. The four areas below clarify the boundaries clearly so you can act on the right information.
Login, registration, account verification steps and session management are within scope. Any restriction on account access issued under this policy follows the process set out in our terms. Access depends on eligible regions and local law applicable to you.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are covered by this policy in respect of record-keeping, dispute handling and audit rights. The payment provider's own terms also apply to each transaction and are separate from this policy.
Game content, lobby availability, promotional notices and any editorial material on fb99bd fall within the scope of our content terms. Studio availability — including titles from Pragmatic Play, PG Soft and other configured providers — is governed by separate content licensing arrangements.
Payment processors, identity verification providers and device or browser platforms that you use to access fb99bd operate under their own terms. We are not responsible for third-party service behaviour, outages or policy changes that affect your access independently of our platform.
You have concrete actions available at any point your account is active on fb99bd. Reviewing your transaction history is the most immediate one: sign into your account and open the transaction records section to see every deposit and withdrawal, including those made through bKash, Nagad, or Rocket. If a record looks incorrect, you can raise a correction request through the account support route described in the support section below. You also have the right to ask what information we hold about your account and to request that certain details be updated where they are inaccurate. Requests to correct account details go through the support channel; we will confirm receipt and respond within the timeframe required by the applicable policy rules. If you have a question about how a specific policy clause applies to your situation, you can submit it in writing and we will direct it to the appropriate team. Nothing in this policy removes a right you hold under applicable local law.
Sign in and open the transaction history page to check every account movement, including bKash, Nagad and Rocket deposits and withdrawals.
If your registered details are inaccurate, contact support with the correction and we will process the update in line with our verification requirements.
Submit written queries about any clause in this policy via the published support route. We will direct your question to the responsible team and confirm receipt.
For disputes linked to a specific transaction record or account restriction, use the contact routes published on this site. Include your account reference for faster handling.
If this policy raises a question you cannot resolve by reading it, the contact routes below are the channels we have published for legal and account matters. Use the route that fits your query type and include enough detail for us to locate your account and the specific issue.
Open the live chat widget visible on the site to reach our support team directly. State that your query relates to a legal or policy matter so it is directed to the right handler.
Send a written query to the support email address published in our contact section. For policy matters, include your account reference and the specific clause or transaction you are asking about.
The help centre accessible from your signed-in account dashboard contains policy articles and a form for submitting account-related requests including corrections and record queries.
Account security and data handling sit at the centre of our legal obligations. We want you to understand what we do and how you can act on it, not just that we take it seriously.
We retain account records — including transaction logs for bKash, Nagad and Rocket payments — for the period required by applicable policy and audit obligations. Once that period passes, records are handled according to our deletion schedule.
Cookies used on fb99bd support login sessions, language preference and site functionality. You can manage cookie preferences through your browser settings at any time. We do not use cookies to collect payment credentials.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, use the account recovery flow shown on the login page or contact support immediately via the published live chat or email route.
When material changes are made to this policy, we publish a notice in the account dashboard. Continuing to use the platform after a published update constitutes acceptance of the revised terms.
These are the questions we hear most from account holders in Bangladesh when reading through this policy. If yours is not here, the support routes in the section above are the right next step.
Access and eligibility depend on your local law and the eligible regions fb99bd serves. If local law in your region permits the services we offer, these terms apply to your account from the moment of registration. We recommend checking applicable local regulations before opening an account.
Sign into your account and open the transaction history section. Every deposit and withdrawal — including those processed through bKash, Nagad and Rocket — is listed there. This is the primary record we reference when handling disputes or correction requests.
Contact us through the published support email or live chat and state clearly which detail you need corrected and why. We will ask for verification before making any change, following the steps shown in the account verification process on the platform.
We retain account and transaction data for the period required by our applicable policy and any audit obligations relevant to eligible regions. After that period, data is handled according to our deletion schedule. You can ask about the specific retention period for your account via the support route.
Closing your account does not remove rights you held while the account was active, including the right to request records from the retention period. Contact support after closure with your previous account reference if you need access to historical transaction data or have an unresolved query.
Yes. Transaction disputes linked to bKash, Nagad or Rocket payments are within scope of our policy for record-keeping and response purposes. Open a query through the account help centre or email support with the transaction reference, date and amount. The payment provider's own terms apply in parallel.