Casino / Mobile
At fb99bd, we take a straightforward approach to privacy — your account data belongs to you, and we handle it only to keep your wallet connections working and your account secure. This policy explains what we collect, why we collect it, and what you can do about it, with access and eligibility depending on your local law and eligible regions.
fb99bd collects the information needed to run your account and process transactions through local payment rails. When you create an account, we record the details you submit — your contact information, login credentials, and the payment method you connect, whether that is bKash, Nagad, or Rocket. Every time a transaction moves through your account, a record is created: the amount, the method, the timestamp, and the outcome. We keep those records to resolve disputes, meet our obligations under applicable law, and let you review your own history. We also collect technical data automatically — device type, browser, IP address, and session activity. This helps us detect unusual access patterns and keep your account from being used by someone else. Cookies and similar tools let us remember your preferences across sessions on mobile and desktop. None of this data is sold to third parties. We share it only where required by law or where a payment processor needs it to complete your transaction. Your account page shows a summary of the data we hold. If you want a fuller picture, our support team can walk you through the details. Access to and use of this platform depends on your local law and the eligible regions we serve.
This policy governs data collected directly through fb99bd — your account registration, wallet connections, and activity on our platform. It does not extend to third-party services you connect or external sites you reach through links on our pages.
Covers all data collected when you register, log in, or update your account profile. Includes credentials, contact details, and any verification steps shown in your account settings during the onboarding flow.
Applies to records generated when you connect bKash, Nagad, or Rocket and move funds. Transaction timestamps, amounts, and method identifiers are stored in your account history and governed by this policy.
Covers your browsing activity, session data, and device information collected while you use the platform on mobile or desktop. Cookie preferences set in your session are stored and respected across visits.
Does not cover data practices of external payment processors, identity verification services, or any third-party site you navigate to. Review those providers' own policies for information on how they handle your data.
You have real choices about how your data is handled, and we have built the account tools to make those choices accessible. The first step is always your account page — from there you can see the contact details and payment methods on file, and update anything that has changed. If you notice an error in your transaction history or account profile, reach out to our support team directly and we will review the record. You can ask us to confirm what personal data we hold, request a copy for your own records, or ask us to correct information that is wrong. If you close your account, we follow our data retention schedule — some records are held for the period required by applicable law before they are deleted. For any request that goes beyond what the account page handles, contact support through the live chat route or the email address shown in your account. We aim to acknowledge your request and give you a clear next step. Your ability to exercise these rights may depend on the applicable law in your region.
Open your account page to see transaction history, payment methods on file, and personal details. The history view shows each bKash, Nagad, or Rocket entry with date and status.
Update your contact information directly in account settings. For records you cannot edit yourself — such as a completed transaction entry — contact support with the details and we will review it.
Send your question through the support route shown in your account. Tell us what data you are asking about and we will respond with the specific information we hold, or explain why we cannot share it.
Close your account through the settings page or by contacting support. We will confirm the closure and let you know the retention period that applies to your records under our policy.
If you have a question about your data, a correction to request, or a concern about how we handled your information, the routes below connect you to the right team. Use the channel that suits the urgency of your question — chat is the fastest path for account-specific questions.
Open the chat widget from any page while logged in to reach our support team directly. This is the fastest route for account data questions, transaction record queries, and correction requests.
Send a detailed message to the support email address shown in your account settings. Include your account reference and describe the specific data or record you are asking about for the quickest response.
The help section in your account includes written guidance on reviewing your data, updating personal details, and understanding what each record type means. Start here before contacting support.
We apply consistent controls across every part of the platform that touches your personal information — from the moment you enter your details during registration to the point where a Rocket, Nagad, or bKash transaction completes and the record is written to your history.
Account records are kept for as long as your account is active and for the period required by applicable law after closure. Payment transaction data linked to bKash, Nagad, or Rocket entries is retained for dispute resolution and regulatory purposes.
We use cookies to keep your session active, remember your device preference, and understand which parts of the platform you use on mobile versus desktop. You can adjust cookie settings through your browser; some features may work differently if you do.
Unusual login activity triggers an automatic review. If we detect a sign-in pattern that does not match your normal device or location, we restrict access until the account holder verifies. Follow the steps shown in your account to restore access.
When this policy changes in a material way, we notify you through the contact method on your account before the change takes effect. The current version is always available at this address. Continued use after notification means you have seen the update.
These answers cover the questions we receive most often about how fb99bd handles your data. If your question is not here, contact support through your account.
We collect the contact details you submit during registration, your login credentials, and the payment method information you connect — whether that is bKash, Nagad, or Rocket. We also collect device type, browser, and session data automatically when you use the platform.
Yes. Your account page shows a history of every payment transaction, including the method used, the amount, and the date. If you need a more detailed record than what the account page shows, contact support and we will pull the full history for you.
We do not sell your data. We share it only where a payment processor — such as the one handling your bKash or Nagad transaction — needs it to complete the transfer, or where applicable law requires disclosure. Those processors handle data under their own privacy terms.
For contact details and preferences, go to account settings and update them directly. For transaction records or information you cannot edit yourself, contact our support team through live chat or the email address in your account. We will review the record and confirm the outcome.
We follow a retention schedule tied to applicable law and our dispute resolution obligations. Some records — particularly payment transaction data — are kept for the legally required period after closure. We will confirm the specific timeframe when you request account closure.
Use the live chat route in your account for the fastest response, or send a message to the support email address shown in your account settings. Describe the specific concern and include your account reference. Access to remedies may depend on your local law and eligible region.